Return and Refund Policy

RETURNS

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Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.

• Any item that is returned more than 14 days after delivery.

 

Wrong address issued by customer

When placing an order, it is essential to provide a correct and complete delivery address. If the address entered by the customer is incorrect or incomplete, our store cannot be held responsible for the resulting consequences. This includes, but is not limited to, package loss or delivery to an incorrect address. It is therefore the customer's responsibility to ensure that all delivery information is correct at the time of ordering.

If you enter your address incorrectly when ordering, the responsibility lies with you as the customer. This means that if the package is lost or delivered to the wrong address due to the error in the address, the seller is usually not held responsible. This is why it is essential to always check and confirm the accuracy of the address before finalizing an online order.

 

Changing the address before shipping

If you realize that you have entered the wrong address after placing your order, and the package has not yet been shipped, we can make an address change. You generally have 24 to 48 hours after ordering to make this change, as this is the average time before your package is shipped.

However, if you notice this 3 or 4 days after ordering, it is likely that the package has already been shipped. In this case, it will no longer be possible to change the address, and the responsibilities linked to a wrong address remain unchanged.

 

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us at lanpangzi6666@gmail.com.

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email to lanpangzi6666@gmail.com.

Gifts

If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item.

Shipping

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.

Depending on where you live, the time it takes to receive your exchanged product may vary.